Booking Instructions

How to Make a Booking
How to Cancel a Booking
How to Check Your Packages

How to Make a Booking

Step 1

When booking a session on desktop, click "Book Session".
When booking a session on desktop, click "Book Session".

Step 2

Make sure you have 2 accounts, a manager and a dependent. Your account should have your name under "myself". Your dependent should be your child's name. If you don't have an account for your child, please create a dependent.
Make sure you have 2 accounts, a manager and a dependent. Your account should have your name under "myself". Your dependent should be your child's name. If you don't have an account for your child, please create a dependent.

Step 3

Choose your date and book in!
Choose your date and book in!

How to Cancel a Booking

Step 1

To cancel a session, go back to how you booked it. Start at “Book a Session”.
To cancel a session, go back to how you booked it. Start at “Book a Session”.

Step 2

To cancel a session, go back to how you booked it. Start at “Book a Session”.
Go to the date you booked for and click Reschedule.

Step 3

Click "Cancel It"
Click "Cancel It"

How to Check Your Packages

Step 1

If you are not able to book in or it asks for a payment method check your packages.
If you are not able to book in or it asks for a payment method check your packages.

Step 2

Make sure you have an active package for the service you are trying to book in for. Check the amount of sessions you have left and the usable dates, make sure you are booking within the usable dates.
Make sure you have an active package for the service you are trying to book in for. Check the amount of sessions you have left and the usable dates, make sure you are booking within the usable dates.

Having Trouble Booking?
Here’s How to Fix It.

The most common issue: the booking is attached to the parent instead of the child.

When you purchased your package, it needs to be linked to your athlete — not to you. If the system shows “no package available” or gives you an error at checkout, this is likely why.

Here’s what to do:

  1. Open the app and tap Book Sessions.
  2. Before selecting a time, tap Book for → Someone else → [Your Child’s Name].
  3. If your child doesn’t appear, go to My Dependents → Add Dependent, then return to booking.
  4. Confirm the booking shows your child’s name — not yours.

Important: When purchasing a package, make sure to select Purchase for → [Your Child’s Name] so the package is correctly assigned from the start.

Make sure you’re selecting the correct session type — Intro or Advanced — that matches what you purchased. Selecting the wrong level will block the booking.

The system requires a completed Intake/Waiver before booking can go through.

If you haven’t done this yet:

  1. Go to trainwith.coachcarlisle.com and complete the intake form.
  2. Return to the app and complete your booking.

Still having trouble? Reach out directly and we’ll get it sorted.